AskGamblers – If you listened to every online casino talk about the services provide you would think that all casinos are created the same. Unfortunately, this is not the case, with casinos ranging in quality from Excellent all the way to complete Scams. Most of these online casinos can be categorized as decent to good (like ozwin, uptown pokies or fairgo), but there are times you come across a casino which is the bane of your existence while constantly ripping you off. If a player has already contacted the casino and are still not satisfied with the responses or haven’t received any response at all, are there options for recourse? Of course, there is always the legal option, but that is a last resort. Fortunately, there are sites where you can lodge your complaint and warn others off the that specific site (like thepokies.net) as well as getting a proper response. One which is the gold standard is Askgamblers.com
Why Lodge a Complaint against a Specific Online Casino?
Online Casinos can be very frustrating to deal with and since they are the ones holding your money, it seems that they do have the upper hand. Although they control the money, you and your fellow players can control the narrative if there are enough of you. Punishment may not be on the agenda, but a little pain for the casino can go a long way in providing “compensation” to those who have been wronged.
What do the Casino Review Sites Provide?
Sites such as Ask Gamblers provide information and reviews of casinos with critical information for those who are looking to play at any casino online. From bonuses, casino games, payment methods, promotions, news, affiliates and other vital information, you’ll be sure to find whatever you need.
On the top of the menu page at Ask Gamblers there is a category for “Complaints” which is where all the good stuff happens. There is a comprehensive list of options which provides a great way to get into specific details of your issues. The list for Ask Gamblers Complaints consists of:
| Get Help | Submit Compliant | Casino Complaint | Bonus Issues |
| Software Issues | Deposit Issues | Payment Issues | Account Handling |
| Complaint History | Other Issues |
As you can see there are many options for submitting a complaint which ensures that whatever issues you are having will not get lost in the shuffle. A safe bet when gambling is looking for a pokie place near your home and play hard pokies. Those gambling units are governed by law that you can apply any time.
Understanding Your Rights as a Consumer in Gambling
When it comes to gambling in Australia, consumer rights are safeguarded by specific laws to ensure the protection of players. Consumers of gambling services are entitled to certain rights, which include safeguards against misleading and deceptive conduct by gambling operators, limitations on debt collectors’ actions, and restrictions on advertising.
Pubs, clubs, and casinos operate under strict regulations, ensuring that minors are prohibited from gambling, and that the offering of credit, alcohol, or other incentives to gamble is prohibited. These establishments also enforce restrictions on prize payouts.
For online wagering operators, it is prohibited to extend credit for gambling or send marketing materials to individuals without an existing account. If you believe these requirements have been violated, the first step is to contact the venue management or wagering operator to file a complaint. If your concerns persist, you have the option to submit a complaint to Liquor & Gaming NSW or seek legal advice for further assistance.
It’s important to note that online wagering operators are licensed in various states and territories across Australia. Complaints should be directed to the authority overseeing the location of the operator. The Australian Communications and Media Authority (ACMA) maintains a register of licensed online operators and provides information on whom to contact when filing a complaint.
Do these Review Sites have any “Power” to do anything?
“The Pen is Mightier than the Sword”. Unless the online casino is a fly by night operation and just looking to scam players, any casino worth its salt will not want any bad reviews. All reviews are not created the same and there is no doubt that competitors create negative reviews for other casinos. Just for example, it was found that 61% of electronic reviews on Amazon were fake. Keeping this in mind, it is recommended that you take some reviews with a grain of salt.
Sometimes the reviews are consistently bad, which is usually a red flag for Australian players. There are scammers out there and many companies will do their utmost to drag out the payments, bonuses, and other types of winnings. In some cases, the casino is forced to respond to the player on the complaint site to show current and potential players that they are on top of the issue.
The review sites do not have any power per se, but if they are a respectable review site such as Ask Gamblers, then the negative or positive reviews will influence business. The advice that experienced players usually give is to play at reputable online casino and be careful of new casinos promising too much. As with most deals or offers, if its too good to be true, then it probably is a scam.